Returns and Refunds

You have 14 days to cancel your order after the day they are shown to be delivered by royal mail tracking. However, you must inform us straight away if you wish to do this.

Please read the following and familiarise yourself with our returns terms and conditions.

Contact us if you need assistance with your returns related query. 

Please note we are happy to refund if items delivered are not as described or not fit for there purpose (Not fit for purpose = faulty Items) and are within the guidelines below.


Return Policy – E Liquids

Due to the fact that we cannot ascertain if e liquids have been tampered with we are not able to accept returns of any e liquids whether they are unopened, un-used or remain sealed unless we have sent you incorrect liquids in your order.

If returning an e liquid due to an error on our side in picking your e liquids, our policy is to cover the cost of postage via Royal Mail. We will compensate postage cost of returns by adding e liquids to the same value or more to the replacement.

The customer is responsible for covering the initial cost of the return postage until we reimburse as above.
Although a rare occurrence should you find that your e liquid order arrives damaged please get in touch immediately so that we may process a replacement as soon as is possible.


Return Policy – E Cigarette Batteries

A 30 day guarantee is applied to all batteries sold by us, either as part of a starter pack or kit or independently. The 30 days starts from the day the goods are shown to be delivered to you via Royal Mail.

Please note: The batteries used in electronic cigarettes are by nature considered semi-disposable. This means that they will run down and become less effective over time. This is considered natural wear and tear and how quickly this occurs depends on how the battery is used (i.e. how often the e cig is smoked) and how / for long it is charged up.

Batteries considered to be faulty may be returned within 14 days in order for a replacement to be sent out. Where the faulty battery has come as part of a kit or a pack the other items sent should be retained, i.e. cables, clearomizers etc.


Return Policy – Accessories

The accessories we supply, for example chargers, adaptors, clearomizers and heads (atomizer) may be returned for a replacement or a full refund only in the event of it being delivered in a faulty or damaged condition.

To ensure your replacement or refund is efficiently handled it is important to contact us within 7 days from item delivery to let us know of the fault / damage. We are unable to accept returns of items if we are not informed within 7 days of a fault etc.

Like batteries both atomizer heads and clearomizers do need replacing periodically, both being semi-disposable in nature. This does not warrant a return or refund as this type of wear and tear is a natural part of owning and using any such components / technology.


Damaged, Missing, or Faulty Goods

If you find your order has arrived damaged, has missing or faulty products, and wish to replace these damaged parts, or have any other related queries with an order please don’t hesitate to contact us on the contact us page using your order number as the subject / reference.

Not providing your order number may result in a delay in us replying to your query.

Any Atomizers, Clearomizers, Starter Kits or Drip Tips purchased cannot be returned, exchanged or refunded due to Hygienic reasons, and due to the nature of some devices use.
We will replace atomizers that are dead on arrival (DOA) but only if contacted within 48 hours of delivery. We are unable to accept on the basis you had not used the products yet but have had it in your possession beyond the stated notification period.

Goods returned will be checked for faults and will be replaced if a repair is not possible.

We are unable to exchange or refund any products we find that are not faulty after we check them, and customer may be asked to cover charge of returning goods to them.

If goods are returned for a change of mind reason, then customer will be refunded the cost of the goods excluding postage costs incurred by VAPEDAR.com


Postage of replacement goods will only be initiated once we are in receipt of returned goods and we have checked the fault and confirmed the issue. Returned faulty goods must be well packaged as we are not liable for damage caused in transit.

We cannot be liable for any goods that are sent to us as a return that get lost in transit so we advise that all returns are sent via recorded delivery, or any other tracked mail service.
Product Warranty